Simply select your preferred options on the product page and enter your personalisation details in the provided text box before adding the item to your cart. Please double-check spelling and dates, as all items are made to order.

If you would like to see a proof, please leave a note at checkout or contact us as soon as possible after placing your order. Production will not begin until the proof has been approved.

All items are made to order. Please allow 1-4 business daysfor your item to be laser engraved and prepared before shipping. During busy periods, processing times may be slightly longer.

If you need to make changes, please contact us as soon as possible. Changes can usually be made prior to proof approval or before production begins. Once production has started, changes may not be possible.

Our items are carefully laser cut and engraved using high-quality materials selected for durability and finish. Specific material details can be found in each product description.

Due to the personalised nature of our products, we’re unable to accept returns or offer refunds for change of mind or incorrect personalisation details provided at checkout. If your item arrives damaged or faulty, please contact us so we can assist.

To keep your item looking its best, we recommend gentle handling and avoiding prolonged exposure to moisture, heat, or direct sunlight. Care instructions may vary depending on the product.

Yes! If you have a custom idea or are looking for something unique, please get in touch via our Contact page before placing your order. We love creating one-of-a-kind pieces.

All orders are designed, created, and shipped from Katherine, Northern Territory. Shipping options and delivery estimates are shown at checkout. We also offer local delivery.

You can reach us through our Contact page or via email. We aim to respond within 1–2 business days.